Frequently Asked Questions

I have a piece of furniture I would like to have painted. How does that work?

  1. You can text or email me a picture of your piece of furniture. While there are certain advantages to working with solid wood furniture, that is definitely not a requirement. Include the measurements of your piece & a description or inspiration photo of what you would like it to look like.

  2. I will send you a detailed estimate for the work. If you decide to move forward with the project, a 50% non-refundable deposit is required to reserve the space on my calendar. My schedule tends to fill up rather quickly so it’s a good idea to let me know as soon as possible.

  3. Once the deposit has been received, I will create a sample of the finish for you to sign off on. Most projects take 1-4 weeks, depending on the size of the piece & my current schedule. The remaining balance is due upon completion.

 

How much does it cost to have something custom painted?

Prices vary greatly depending on size, complexity & detail of selected finish. The following is a list of general price ranges for painting & refinishing services on client-owned pieces.

  • Dressers: $250 - $550

  • End Tables: $75 - $200

  • Mirrors: $100 - $300

  • Desks/Vanities: $200 - $500

  • Bed Frames: $200 - $400

  • Buffets: $300 to $500

  • Dining Tables: $300 to $700

  • Chairs: $50 - $140

  • Nightstands: $100 - $200

  • China Hutch: $300 - $700

  • Armoire: $350 - $750

 

 Can you find a piece & paint it the way I want?

Absolutely! Custom finishes can be requested in any color, style, or technique. Production time ranges from 2-8 weeks. This time frame does not include shipping. Turnaround time on pieces that need to be sourced will vary based on the availability of the type of furniture you are looking for. *Please note that if you are given a timeline for your project & you do not book within 7 days, the timeline may be extended based on demand & scheduling.

What kind of paint do you use on furniture?

I use Fusion Mineral Paint for nearly all of my furniture painting. It is non-toxic, lead free, virtually odorless, has no volatile organic compounds (VOC) & contains no ammonia or formaldehyde. Fusion is a 100% acrylic, water-based paint with a gorgeous matte finish but it is NOT a chalk-type paint. The “mineral” in Fusion MINERAL PAINT refers to the pigments used which are harvested from the earth. Using natural rather than synthetic pigments allows for greater depth in color & better durability to UV light and time.

The 100% acrylic makeup results in a built-in topcoat. It creates a cohesive surface that is waterproof once cured, so no topcoat is required for water permanency & everyday handling. It will not embrittle or crack over time & yields a highly durable & washable finish. Because Fusion creates a consistent barrier against water & humidity, it is ideal for bathroom vanity makeovers & can even be used on exterior surfaces. I actually painted my deck chairs & my shed with it several years ago & they still look great!

How do I clean/take care of the furniture I bought from you?

A Furniture Care Kit that includes care instructions & touch up paint is provided to all of my custom painting clients. The only exception is if it is a piece with a specialty finish (e.g., drybrushing or glazing) since in those cases the touch-up paint would not be an exact match. 

If for some reason you did not receive or no longer have your Care Card, feel free to contact me & I'd be happy to go over everything with you, or you may reference the instructions below.

Care instructions

It takes 3-4 weeks for newly painted furniture to fully cure. Please treat it gently during this time & avoid placing heavy objects on the top. Use a soft, lint free cloth for dusting & a water-damp cloth for cleaning.  To clean marks or stains, use a slightly damp cloth with a bit of mild soap. Avoid using harsh chemical or abrasive cleaners as they can strip the protective coating. Avoid using oil-soap & silicone cleaners such as Pledge, Endust or Murphy’s Oil as they may contaminate the finish. Always use coasters for drinks & pot-holders to protect from heat.

 

I’m interested in a piece that’s listed in your Etsy shop but it says sold. So can I get it or not?

Yes! These items are specifically listed to show you pieces I've created in the past. While they aren't currently in stock, replicating the finish can be done on a custom piece just for you!

 

Is there any wiggle room on your prices?

The prices listed for in stock items are firm, but I do occasionally have special offers or coupon codes so make sure that you’ve favorited my Etsy shop & subscribed to the newsletter to stay updated! Many of my items are unique, one-of-a-kind pieces & when they’re gone, they’re gone. I may be able to find something similar & recreate it for you, but if you just HAVE to have it…. you should just go ahead and buy it now;)

For custom painting & refinishing services, while I am aware that you could easily find someone to paint your furniture for less & I completely understand if your budget necessitates that you do so, I find that the old adage “you get what you pay for” is usually true. My price reflects the time & attention to detail that I put into my work. I don’t cut corners & I use only the best products to give you the best results, as well as guaranteeing my finishes. That being said, I do offer a 10% military, teacher or first responder discount on all of my finished pieces as well as my services so please let me know if you qualify for any of those😊

What are the vintage or history marks you mention in the description of your items?

All of my pieces have been pre-owned & pre-loved & have history marks to show for it. These marks do not affect the structure of the piece but just show they have lived. Mirrors will typically have age spots or ghosting but be clear enough to apply makeup. The wood inside drawers will have signs of use, but the drawers will open & close smoothly. 

In addition, all hand-painted or stained pieces will have unique, artistic characteristics that may include brush strokes or slight variations in color, which are all part of the process & overall authentic look of a piece that has been lovingly painted by hand.

If purchasing online, colors may vary from what you see on your screen due to lighting, monitor settings & other variables. If you would like to see additional pictures to get a feel for the imperfections on a specific piece, please message me & I’ll be happy to provide them.

Will I be refunded if my piece of furniture is damaged?

While I take great care to ensure that your purchase is safely packaged to help prevent damage in shipping, Pieces By Faith is not responsible for any damage that may occur during transit. All claims of damage must be made with the driver & shipping company at time of delivery. Once the delivery has been accepted, you cannot file a claim so it is imperative that your purchase is removed from the packaging & inspected immediately upon delivery.

The idea of shipping my furniture kind of freaks me out! I just keep picturing it getting thrown onto a big truck!

Because the shipping of vintage & antique pieces requires delicate care, my pieces are not actually “shipped”, they are “delivered”. Each piece is blanket wrapped & strapped securely in place in enclosed trucks & hand carried to ensure they reach the destination intact.  I rely primarily on a short list of privately-owned small businesses who care about the furniture they are shipping. Because of this, shipping can take longer, up to eight weeks in some cases, but at least you won't be freaking out about it being carelessly thrown onto a truck;)

How much will I have to pay for shipping?

Shipping furniture from state to state ranges anywhere from $100 to $500+ depending on location, size & other factors. Each piece purchased will need to get a customized shipping quote based on the size of the item & the zip code it is headed to. These estimates are only valid for a brief period of time so you'll need to approve them within 24 hours so please make sure to provide a working email address AND phone number to ensure quick communication.

What happens after my furniture gets to my house?

If the shipper is a “white glove” service, they will bring the piece into your home & set it up for you. If it is a “blanket wrap” service, they may only bring your item to the ground floor unless specified otherwise ahead of time. There may be a premium for this service & assistance to the driver to carry in may be required. Please let me know ahead of time if you will require white glove delivery or if you have challenging roads, driveways or other access points that would be difficult for trucks. Be sure to find out any instructions for buildings that have specific delivery requirements & please make sure that you have provided the best number to reach you at as the shipper will need to contact you to arrange delivery details.

Can I arrange my own shipping?

Arranging for shipping is a courtesy service I provide at cost, however, you are welcome to make your own arrangements.  If any of the following circumstances apply to your situation, it is likely that you will need to arrange your own shipping.
1. Your building requires insurance certificates. 
2. You travel a lot so delivery dates have to be exact. 
3. You need a piece before a specific date.

POLICIES:

I accept payments primarily via cash, credit card or Paypal. I do accept personal checks for the initial deposit & can accept them for the final payment as well as long as the check has cleared before the pieces are picked up. A 50% deposit is required prior to the commencement of custom work in order to secure your start date. The remaining 50% will be due upon completion & before pickup/delivery. Furniture will not be released until paid in full.

 CANCELLATIONS can be made within 24 hours of purchase provided the item has not shipped. A 15% processing fee will be deducted from refund. 

I make every effort to accurately photograph & describe each item, but if you have questions or need additional photos, please send me a message before purchase. I'm happy to answer any and all questions in order for you to feel comfortable with your purchase. I love what I do & I want you to love what you are getting too😊

I will consider returns on an individual basis. If I agree to a return, the buyer is responsible for return postage. Once I have received the item, I will issue a refund for the purchase price of the item only. Of course, the item must be returned to me in the same condition that I sent it out. The buyer must contact me within seven days of receipt of item for a refund. Due to the personal nature of custom items, they cannot be returned.

What kind of products do you use to paint kitchen cabinets?

Renner Italia™ products are developed by Renner Italia™ in Italy & manufactured by Renner Wood Coatings in Charlotte, North Carolina. Renner ItaliaTM produces some of the most reliable, modern & technologically advanced wood coatings on the market today. 

Complying with the strictest of standards in environmental & workplace health, Renner products represent the peak of safety for manufacturers & end users alike. Free of toxic substances, Renner Wood Coatings is on the front line of environmentally friendly technology & all Renner water-based products have zero or low VOC’s. Designed to fill your home with beauty while remaining free of toxic substances, you can rest assured that you are caring for the health & safety of the environment, as well as the people who live in it.

MORE KITCHEN FAQ’S COMING SOON!